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Frequently Asked Questions

Frequently Asked Questions

What categories does burlapandsilk.com offer?

We offer a wide range of home and lifestyle products across categories such as Bedding, Sheets, Pillows, Clothing and Accessories, Mattresses, Table, Napkins, Tablecloths, Pillowcases, Decorative Pillows, Accessories, Loungewear, Duvet Covers and Bed Skirts, Blankets & Quilts, Pillow Covers & Shams, Home Decor, Pillow Cases, Throw Pillows, Travel Pillows, Bath Robes, and Rugs.

Where can I find Bedding and Sheets?

Bedding and Sheets are listed under their respective categories in the top navigation. You can browse different materials, thread counts, and sizes to find the perfect set for your bed.

What materials are used for your linens?

We offer a variety of materials including cotton, linen, modal, and blends. Product pages provide detailed material information, care instructions, and sizing.

Do you offer Pillow and Pillowcase sets?

Yes, we offer a range of pillows, pillow covers, and shams, including decorative and functional options in multiple sizes and fabrics to match your decor and comfort preferences.

Can I customize or special-order bedding items?

Some items may be eligible for customization or special orders. Please contact our customer care team with your specifications, and we will confirm feasibility, pricing, and lead times.

Do you offer Table and Dining linens?

Yes, our Table category includes Napkins, Tablecloths, and related linens designed to complement your dining room and entertaining style.

What is the return policy?

Our standard return policy allows returns within a defined window from the delivery date for most items, provided they are in new, unused condition with original packaging. Some exceptions may apply to promotional or personalized items. For full details, please review ourReturns & Exchanges page.

How do I care for linens and textiles?

Care instructions vary by product. Most items include a care label with guidance on washing, drying, ironing, and fabric care. When in doubt, opt for gentle cycles, cool water, and air drying to extend the life of your items.

Do you ship internationally?

We ship to select countries. During checkout, you can see available shipping destinations, rates, and estimated delivery times for your location.

How can I contact customer support?

You can reach our customer support team via the Contact Us page, email, or phone. We aim to respond promptly to help with orders, product questions, and any issues you may encounter.

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