Support

Frequently Asked Questions

FAQ - Burlap and Silk

Frequently Asked Questions

What products does Burlap and Silk offer?

Burlap and Silk offers a wide range of home and lifestyle products across multiple categories, including Bedding (duvet covers, sheets, blankets, quilts, comforters, pillow covers and pillowcases), Silk bedding and decor, Nursery and Organic Crib Bedding, Clothing and Accessories (loungewear and apparel), Down pillows and down comforters, Buckwheat Millet Hull pillows and other specialty fills, Protectors (mattress protectors), Mattresses, Bath items (towels and robes), Table linens (napkins, tablecloths, runners), Throws and decorative pillows, Bed covers, Shams, Decor, Baby items, and more within Decor and Accessories.

Are your materials organic or eco-friendly?

We offer Organic Crib Bedding and select organic fabrics. Many of our products use natural fibers and we strive for eco-conscious production. Material details and certifications are listed on individual product pages where applicable.

How do I care for silk products?

Silk items are best cared for gently. Wash on a delicate cycle in cold water with a mild detergent, or hand wash. Do not use chlorine bleach. Air dry or use a low heat setting if needed. If ironing is required, use a low heat setting with a pressing cloth. Always check the product care label for specific instructions.

Is nursery or crib bedding organic?

Yes, we offer Organic Crib Bedding and other nursery-friendly options designed with baby-safe fabrics and dyes. Look for product details and certifications on the individual items.

What sizes are available for bedding and sheets?

Duvets are available in standard sizes such as Twin, Twin XL, Full/Queen, and King. Sheets come in standard mattress sizes including Twin, Twin XL, Full/Queen, and King/Cal King. Pillow cases and shams are offered in standard, queen, and king sizes where applicable.

How do I care for down pillows and down comforters?

Down pillows and comforters can typically be machine washed on a gentle cycle with cold water and a down-friendly detergent. Tumble dry on low heat with dryer balls or clean tennis balls to restore loft. Ensure items are completely dry before use. For delicate or oversized pieces, professional cleaning is recommended. Always follow the care label on each item.

Do you offer mattress protectors?

Yes, we offer breathable mattress protectors in multiple sizes to guard against spills, stains, and allergens while maintaining comfort and fabric integrity.

What is your return policy?

We offer 30-day returns on most items in their original, unused condition with packaging intact. Some exclusions may apply for certain categories or personalized items. Please review the returns section on our site for complete details and steps.

Do you offer customization or monograms?

Selected items are eligible for personalization, including monograms. Availability, pricing, and lead times vary by product. Product pages will indicate if monogramming is offered and any associated requirements.

Do you ship internationally?

We ship to many countries. Shipping options and rates vary by destination, and some regions may have duties and taxes handled at checkout. Orders are processed and dispatched within our standard processing times.

How long does delivery take?

Domestic orders typically ship within 1–2 business days. Standard shipping usually arrives in 3–7 business days, with expedited options available. International deliveries vary by destination and service selected at checkout.

How do I choose the right duvet cover size?

Match the duvet cover size to your duvet insert. For example, pair a King duvet insert with a King duvet cover, a Queen insert with a Queen cover, and so on. Always check the product measurements for exact dimensions and ensure the cover will accommodate your insert.

What is Buckwheat Millet Hull used for?

Buckwheat Millet Hull fillings are used in pillows to provide supportive, adjustable firmness, breathability, and temperature regulation. They are a natural alternative to traditional foam fillings and are used in select pillow products.

Do you offer table linens such as napkins, tablecloths, and runners?

Yes, we offer a curated range of table linens including napkins, tablecloths, and runners in various fabrics, colors, and sizes to suit different tables and styles. Each item lists available sizes and material details.

How should I care for bath towels and robes?

Home bath textiles typically respond well to cold or warm machine washing with a mild detergent. Tumble dry on low heat or line dry. Avoid excessive use of fabric softeners, which can reduce absorbency, and wash towels separately from garments to preserve softness and performance.

Do you offer decorative pillows and throws?

Yes, we carry a selection of decorative pillows and throws in a variety of textures and fabrics. Care instructions vary by item, so please refer to the product label for exact guidance.

Theme